Carpet Texture Retention Warranty Basics

The carpet texture retention warranty usually covers excessive loss of texture from foot traffic resulting in tuft bursting, opening or loss of twist which cannot be corrected. Under the terms of the carpet texture retention warranty the manufacturer will often have a certified carpet inspector rate the carpet using the CRI texture retention rating scale. These standardized rating scales have a range, 5 = No change, 4 = Slight change, 3 = Noticeable change, 2 = Considerable change, 1 = Severe change (A grading with a decimal indicates that the appearance fell between two grading scales.The accepted change under the terms of the carpet texture retention warranty will often be 3.0 to 3.5. It is considered a normal characteristic for the texture of any carpet to change over time. Texture retention is the ability of carpet’s tufts to retain their visible shape, as measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet.
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